From Chaos to Calm~ish
Speaker: Manjula Devaraj and Diane Oram
Managing end points in a higher ed environment can be a challenge. The drive to move forward on this project was fueled by a need to have a stronger security posture, consistent device management and configuration and an ability to serve our clients quickly and promptly. We want to share our challenges, lessons learned and wins over the course of the last 3 years. Its been a slow and steady climb but we are getting there. Our approach to resourcing the team, governance of policies, relationship management and communication avenues were crucial to getting us to where we are today. Look forward to a story telling approach to our progress!
Learning Objectives:
- Project management lessons learned
- Resource management challenges
- Governance around new initiatives
Speaker Bio:
Manjula Devaraj is currently leading the Technology Support Services team at ITS in Dalhousie. Having Graduated from MUN and with 2 post grad diplomas, IT is now her jam! She has spent over 25 years in the Ifield emerging as a leader within the first 3 years of her career. From private sector, to government sector to higher ed, her experience and knowledge span a breadth of teams and tech environments. Having lived most of her life in Newfoundland, she considers herself a Newfoundlander with a health sprinkling of Nova Scotian vibes.
Diane Oram
With a Diploma in Business Computer Programming and 35 years experience in IT at Technical University of Nova Scotia (TUNS) and at Dalhousie University, Diane is passionate about information technology and the opportunities provided from working in higher education. A career that has transitioned and adjusted over the years to accommodate the demands of IT at the University. Currently involved in the development and deployment of endpoint device management.